Have you checked to make sure there is no other kind of connection?. on 15-02-2022 10:03. Let us know if there's any further issues. QuickStart, set up and connections. When ordered it didn't say anything about needing a VM wall socket. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. No Virgin Media Wall Socket. If you’re using a splitter, make sure that’s firmly connected, too. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. QuickStart, set up and connections. At least 30Mbps download speeds in every room or £100 one-off. Community; Volt. There must have been a previous installation or you would not have been offered a self install. QuickStart, set up and connections. ago Sometimes you will get a random cable sticking out of a wall with no isolator. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. However, I do not have any of the specified wall sockets available. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. The wall box may be branded with the logos of an old cable TV company (not VM). Some background: I moved here in September and had ordered Virgin broadband for my move-in date. Next you'll need to take your second adaptor and plug it into another wall socket. Once connected it directly to a hub, a little bit loose, but then interne. Help; Virgin Media Virgin Media Community. a week ago. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. We have the quickstart pack but sadly cannot get broadband set up and working. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. You have at least tested the ringing capacitor issue in the diagnostic process. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. AnthonyRaw1986. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The internal wall boxes are mostly oblong. Nothing has happened. The box does however have a hole in the bottom, through which i could see some. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Have a look - 5286765. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Networking and WiFi. At least spell your title correctly jeezus . Options. Thank you. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. My understanding is you can only get the quick start kit if the house has had VM in the past. The pre-install team number is 0800 052 1734. Trace any cables coming out of it and check the ends of them. TV. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 0 Kudos. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Is it necessary to plug the cable to socket for having wifi, if so what can I. No internet, unfortunately. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. on 04-02-2023 11:17. I set up the hub using the Telewest socket. I have also checked outside and there is no box either on my property or on my boundary wall. Internet connectivity is one of the. Look for an omnibox on the outside of your property and try and trace the cable. Hi I have just moved home and have the quick start broadband, we have no wall socket available. #2. Virgin Media; My Virgin Media. There will be two distinct input lines coming from each end of the socket. Hi, Having difficulty installing our new broadband. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Browse Virgin Media Virgin Media Community. If you need a new wall socket, the engineer will install this for you during the appointment. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Re: No wall socket. Speed. Tried looking but can't see a way to book an engineer for this? Thanks. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Adrianruta. I don't work for Virgin Media. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. on 27-01-2023 17:22. I cannot find a Virgin wall socket within my flat. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. I was told when purchasing the broadband package that fibre was available here and already in. 18-02-2023 10:23 - edited 18-02-2023 10:33. . Tudor. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. 4 weeks ago. VM BB TV Landline. . Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Options. VM will usually only supply a Quickstart to a property that had VM previously. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I found some other soket but I don'. . virgin media internal wall box. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Would I be able. Try the SAT1 output & if that doesn't work you would need a manned install. I've got the same problem as above. May I know which one I can connect. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Stream from Virgin Media. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Call the pre-installation and delivery team on 0800 052 1734. Networking and WiFi. Being connected to the internet is one of the most important modern essentials in 2022,. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. kkd1. 19 minutes ago. Explain what needs to be done and book an engineer visit. 100. Account - Mobile. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. on 23-10-2022 13:36. These enter my house via an air brick/vent very close to. Most QuickStart kits have just 6 cables, connectors and powerlines to. Preparing for Landline changeover to fibre. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the pre-installation and delivery team on 0800 052 1734. Browse Virgin Media Virgin Media Community. This hole will typically be up to 1cm in diameter and often positioned near your front door. So yes, following many takeovers, this is now your Virgin Media connection. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Being connected to the internet is one of the most important modern essentials in 20. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Virgin Media; My Virgin Media;. No Splitter received with self-install setup kit in QuickStart, set up and connections a month ago; isolator cable in QuickStart, set up and connections 26-09-2023; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 18-09-2023; Isolator cable won't connect to hub. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Tuning in. When I proceeded to set up my Hub 3 I quickly realised that. So, a 50 minute broadband, TV and phone. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Virgin Phone Switchover. We have tried plugging it into the only box we found it would fit but no luck. Email. Hi. Sometimes there is no wall box, just a trailing cable. Speed. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Package arrive today and realized I don't have a VM wall socket to. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Speed. I was never asked if I had a wall box. Speed. It is surface clipped usually. Hoping someone can help me with a pre-installation question. Help; Community FAQ Sign in. However, I do not have any of the specified wall sockets available. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. VM BB TV Landline. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. I am going to send you a private message. V6. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. I received a box to quick start with VM but there is no wall socket in my flat. That is a rooftop aerial outlet for Freeview TV. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. I have only got one rectangular shaped white socket. 14. Virgin Media Quickstart set up. QuickStart, set up and connections. Networking and WiFi. Dave. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Go to my local Virgin. . Back a step. Now to my Issue: I opted for the self-installation ki. Tudor. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. No TV. . This seems to be the only way that i can speak to someone about the issue. Virgin Phone Switchover. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayDamaged Wall socket. But I have no Virgin Media Wall socket in my house. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. In response to Jonny-M. Account - Mobile. VM BB TV Landline. It's important not to use an extension lead. I have a new quick start package . Manage Your Account. It varies between the altnets. Also tried the Ethernet, not. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. If you look into the back of your Hub, you'll see a port named. Hi , Welcome to our Community Forums and thanks for your post. com email address to different Virgin account. I tried both the wires, it didn’t set up the WiFi. TV. Everything is converted to specialised triple screened coaxial cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. Get the Hub ready by connecting the wires. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). No Virgin wall socket. I tried both the wires, it didn’t set up the WiFi. Or if the other end of the white cable is in a more useful. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. No wall socket to connect. Fibre Phone Switch - No dial tone or calls. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Some properties do not have a wall socket, only a cable. on 15-02-2022 10:03. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. We would like to show you a description here but the site won’t allow us. 1) remove the attenuator from the existing cable, plug it into back of hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I have tried to contact vm but I don’t have a landline number so they w. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. I'm very sorry to hear about the non wall socket. on 17-12-2022 10:39. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Here we are nearly 1 week after and she can't get a dial tone through the hub or receive or. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. AnthonyRaw1986. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Networking and WiFi yesterdayOccasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Tudor. . I have a flashing green light on the hub itself. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. The top “capped” one is marked FM & has been disused since cable went digital. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. on 06-03-2023 09:36. Sometimes there is no wall box, just a trailing cable. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Just push to fit Firmly push the end of the cables into the. I was trying to book an engineer but I didn’t - 5183428. There’s even no BT wall socket. 0 Kudos. But I have no Virgin Media Wall socket in my house. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. Community; Volt. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. 0 Kudos Reply. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. 2020 = £1,191,76. You might like to try giving full details here first to get some advice. 01-02-2023 10:59 - edited 01-02-2023 11:00. 2. These are usually provisioned from an equipment cupboard outside the flats. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I have also checked outside and there is no box either on my property or on my boundary wall. VM don't use fibre inside the property. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Phone. in. There is no fibre socket in this house. Your number will transfer to the Virgin socket. Tuning in. Jack14102. I was never asked if I had a wall box. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Volt. Networking and WiFi. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I am attaching photos of what i can find in. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. QuickStart, set up and connections. just moved in, can see the brown cable coming in from outside but there's no VM. One of them was Telewest. If you're happy for us to get this booked. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. The cable could be hidden within, or behind, furniture. My Virgin Media App. V6. Only an aerial cable (pictured below) connected to a box outside my flat. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Gaming Support. Rob. I just moved into a new apartment, and bought a broadband from virgin media. Hi team . 0 Kudos. If you can't see anything obvious go. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Installation: Wall socket issue. Phone. The technician visited a. Plus, again optionally, a cable will be run to a phone socket for the phone service. Networking and WiFi. Email. £8p/m extra or included with Gig1 or Volt. TiVo. Manage Your Account. Also tried the Ethernet, not. New to the UK and just moved into our first home here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi all, when I signed up for Virgin Media, it said the service was available at my house. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Hi mariz2198, thanks for posting and welcome to our community. I would love to help you get your service installed. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. Quickstart is the quickest and easiest way to setup our services. I am so sorry to hear that you seem to be missing a wall socket in the home. Trouble shooter. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The block box on second picture is an amplifier for terrestrial TV. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Absolutely not. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Can anyone help or know how long it takes to g. Hi mariz2198, thanks for posting and welcome to our community. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. If you're happy with this and for the charge we can make the arrangements for you 🙂. Can I find out when our switch over will be and/or do I. Virgin TV 360. Gaming Support. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. Speed. Networking and WiFi. Account - Cable. Is there a way to connect the VM router without a wall socket please ? - 5036273Wall Socket. Choose the best spot for your wifi hub. Phone. I'm at the stage where I need to plug the -. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). I was told when purchasing the broadband package that fibre was available. 32K. Can I find out when our switch over will be and/or do I. Home. I'm a Very Insightful Person, I'm here to share knowledge. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Tried looking but can't see a way to book an engineer for this? Thanks. These enter my house via an air brick/vent very close to. TV on the go. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 08K; 2. Gaming Support. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Broadband. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. I was told when purchasing the broadband package that fi. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Gaming Support. Account - Cable. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Some properties do not have a wall socket, only a cable. Virgin Mobile. Subscribe to RSS Feed; Mark Topic as New;. Networking and WiFi. I unscrewed it and there is a male isolator inside the box. He will drill through into the lounge and connect an. Browse. Get virgin engineer to move the wall socket. When you place your order, we'll let you know. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Image below of the Virgin Media PSU Plug that connects to the coax. The cables from the external box lead to a Bt open reach socket and a blank socket. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Or you may be quicker than average! You won’t be involved the whole time. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. cable.